Support

Last updated: October 1, 2026

Need help with FavTray? We're here to assist. Most issues can be resolved quickly via email.

Contact Us

Phone: +91 70939 33446

Location: India

Publisher: FavTray is published by Soha Enterprise, a sole proprietorship registered in India (Udyam registration UDYAM-TN-02-0476804).

We typically respond within 24 hours on business days.

Common Questions

License Activation

After purchasing, you'll receive your license key via email and on the checkout confirmation page. To activate:

Open FavTray from your menu bar
Click the license badge in the bottom-right corner
Paste your license key and click Activate

If you didn't receive your license key, check your spam folder or email us at hello@favtray.com.

Moving to a New Mac

Open FavTray on your old Mac, go to the license window, and click Deactivate. Then activate on your new Mac with the same license key. Each license covers 1 Mac.

Cancellation & Refunds

See our Cancellation & Refund Policy for details. To cancel a subscription or request a refund, email hello@favtray.com.

macOS keeps asking about screen recording

On macOS 15 and later, macOS asks again from time to time whether FavTray may keep recording the screen. That prompt comes from macOS, not FavTray. Choose Allow to keep Screenshot and the Menu Bar icon thumbnails working.

When do Free daily limits reset?

Free daily limits follow your Mac's local day and reset at midnight in the time zone your Mac is set to. If you travel west, your day gets longer, so a limit you've used up takes longer to reset. That's deliberate: the count can't be reset by changing time zones.

Uninstalling

Moving FavTray to the Trash leaves its settings, files and Claude Code hooks behind. Remove FavTray completely lists every one and how to remove it.

Feature Requests

Have an idea for FavTray? Submit a feature request — we read every one.

Bug Reports

If you encounter a bug, email hello@favtray.com with:

Your macOS version
FavTray version (shown in the popover footer)
Steps to reproduce the issue
If FavTray crashed or froze, its diagnostics: in FavTray 2.0.8 or later, Settings › General › Export Diagnostics… puts its logs and the crash and hang reports macOS keeps for it in one zip, which you attach to your email. Nothing is sent until you send it. On older versions, attach the files whose names start with FavTray from ~/Library/Logs/DiagnosticReports (in Finder, Go › Go to Folder) and the folder ~/Library/Logs/FavTray.