Cancellation & Refund Policy
Last updated: April 11, 2026
We want you to be happy with FavTray. If it's not the right fit, here's how cancellation and refunds work.
14-Day Money-Back Guarantee
All paid plans come with a 14-day money-back guarantee. If you're not satisfied with FavTray for any reason, email hello@favtray.com within 14 days of your purchase date and we'll issue a full refund. No questions asked.
How to Cancel Your Subscription
Personal and Team licenses renew automatically every 6 months. You can cancel anytime:
- Open FavTray from your menu bar
- Click the license badge in the footer
- Click Manage Subscription
- In the Stripe billing portal, click Cancel plan
You can also manage your subscription directly at Stripe's customer portal.
What Happens After Cancellation
- Your Pro license remains active until the end of the current billing period. You don't lose access immediately.
- After the period ends, Pro-only features (Cloud Costs, Keep Alive) will be locked. Free features (Eye Rest, AI Usage, Port Kill) continue working.
- Your data is preserved locally on your Mac. If you reactivate later, everything is still there.
- You can reactivate at any time by purchasing a new license.
Perpetual Licenses
Perpetual licenses are a one-time purchase with no recurring billing — there is nothing to cancel. The 14-day money-back guarantee applies. After 14 days, perpetual license purchases are non-refundable.
Refunds After 14 Days
After the 14-day guarantee period, refunds are generally not available for subscription renewals or perpetual licenses. However, if you believe there are exceptional circumstances, please email hello@favtray.com and we'll review your request.
How to Request a Refund
Email hello@favtray.com with your license key or the email address used for purchase. Refunds are processed within 5-10 business days to your original payment method.
Contact
For questions about cancellation or refunds, email hello@favtray.com or visit our support page.
Also see our full Terms of Service for complete details.